Do you ship to my country?
Yes. We proudly ship worldwide! 🌎 ✅ We’ve shipped our products to over 200+ countries and we love adding more to the list! See the next question for detailed shipping times.
How long does shipping take?
It all depends on where you are in the world! Our shipping time to US, Canada, Australia and UK on Avg 8-12 Business Days Rest of the World: 12-20 Days
My order has been dispatched, can I track it?
Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update. Have your tracking number to hand? You Can track here ( Link to Order Tracking)
Do you offer a guarantee? Can I return my items?
Of course. We offer an extended 30 day guarantee! ☑️ If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@martcart.co. Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 24 hrs or less
Can I change or cancel my order?
Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: support@martcart.co
After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.
What methods of payment do you take?
We accept ALL major credit cards, PayPal, ShopPay, Apple Pay and Google Pay.
All payments are securely processed with 128-bit encryption
Where do I enter the discount code?
If you have a promo code for a discount, you may only enter it from the checkout page.
How do I unsubscribe from emails?
In the footer of every email, there will be an unsubscribe button. Click the link and confirm that you would like to unsubscribe. We’ll miss you, though!